How to delete your account and every piece of your data
Deletion is permanent. Your account, profile, labs, history and messages are erased at once; the lab report files in cloud storage follow, usually within a minute of your confirmation. What remains is the record that you accepted the documents (kept as proof of consent), two technical service notes that erase themselves within 90 days and, for tax records, the record of your purchases cut off from your account — kept for 3 years from the date of purchase, or 10 years from the end of the year of payment for payments on the website through Stripe or PayPal. If you started a payment on the website (even if it did not go through) with ad measurement allowed, the IP address, browser data, ad cookies and page address of that payment stay for up to 30 days and then erase themselves. None of them contain your labs, files or messages (Privacy Policy, section 7).
In the app
Open Astras → Settings → “Delete account and all data”. The app asks you to confirm and deletes everything right away.
In the browser
The web version has the same button: sign in with your e-mail, open Settings and press “Delete account and all data”.
By e-mail
If you can no longer open the app, write to info@karinamore.com from the e-mail address your account is registered to, with the subject “Delete my account”. We will delete the account and reply once it is done.
If you have a subscription
A subscription paid on our website astras.club is cancelled automatically when the account is deleted. A subscription bought in the App Store or Google Play is not — the store keeps charging until you cancel it there: on iPhone — Settings → your name → Subscriptions; on Android — Google Play → your profile → Payments & subscriptions → Subscriptions. If the website subscription could not be cancelled at the payment service at that moment and you see a new charge, write to info@karinamore.com from the same email and we will cancel it by hand.
Delete only your health data and keep the account
In the app or in the web version open Settings → “App settings” → “Health data processing” → “Turn off and delete the data”. Erased at once from the device and from our server: lab reports with their files, markers and analyses, the cycle log with pregnancy and day marks, training calendar marks, the daily step and energy totals from Apple Health / Health Connect, and the files attached to course assignments (they sit in the same storage folder as the reports). In the same operation the server removes your place in the step leaderboard with its days, and the phone also sends its own request to leave. The account stays, and with it your profile (name, email, age, height, weight, goal), the diary of food, water and weight, personal messages, your comments, your purchases and the record of your consents, which now also records the withdrawal. The server keeps a note of when you erased the data — only the date — until you delete the account: while you have not given consent again, it stops a phone that was offline from bringing the data back; once you give consent again, it no longer has any effect. To erase everything, delete the account as described above.